Contact & FAQs

Please feel free to contact any one of our team members directly via email or phone at 301-620-7585. Please note we have an East Coast & West Coast office that operate in different time zones.

 

Anne Ingram, Chief Executive Officer & Owner

     anne@midatlanticmailbox.biz

 

Lora Dragovich, Lead Commercial & E Commerce Sales Manager

     lorad@midatlanticmailboxes.com

 

Brooke Ingram, Operations Manager & Street Sign Specialist

     brooke@midatlanticmailbox.biz

Rachel Ingram-Conway, Business Development & Residential Specialist

      rachel@midatlanticmailbox.biz

General Contact:

     customerservice@midatlanticmailboxes.com

Your Mailbox Experts Are Here to Help!

 

• Replacement CBU's & New Developments  

 

• Advisal of Commercial Postal Codes & Ordinances 

  

• Value Engineered Development Mailbox Mapping

 

Communities Serviced by Midatlantic Mailbox: 

• Regency at Dominion Valley: Haymarket, VA
• Lenah Mills: Aldie, VA 
• Skeeter Lake: Roundhill, VA
• Brunswick Crossing: Frederick, MD 
• Villages at Urbana: Frederick, MD 
• Greencastle Green: Greencastle, PA 
• Copper Run Drive: Monroe, LA
• Regency at Trotter's Point: Tinton Falls, NJ

Frequently Asked Questions

 

I didn’t buy my mailbox from Midatlantic Mailbox. Will you still install? 

It depends! If you are in our service area and there is availability on our schedule, we can complete a direct burial installation. However we can only guarantee the craftsmanship of the physical installation; any issues with the products should be brought to the company you purchased from. Call 301-620-7585 to request an installation today!

 

Do I need post office approval to replace my mailbox? 

Unless you’re moving your mailbox location, you generally don’t need USPS approval to complete a residential installation. We’ll ensure your mailbox is compliant with USPS regulations during installation. All of Midatlantic Mailbox’s products are also USPS Approved.

 

I only need a street sign replacement part - what do I do? 

Call Midatlantic Mailbox! Our sign specialist can identify the replacement part needed via photos to provide an estimate on individual components. 

 

How are street signs shipped?  

It depends! Due to the length of the sign posts, most full street sign systems are shipped via a Freight Company. Single street-sign blades, traffic sign blades, and decorative sign blades can generally be shipped via a standard delivery service. Midatlantic Mailbox can offer an alternative post type if you’re looking to save on shipping costs by avoiding freight charges; call today to learn more about Telescoping Poles! 

 

What materials are the street sign systems made of?

Most street signs are made of aluminium. The sign blade, the bracket, the post and base are generally derived from durable aluminum and fabricated accordingly. 

 

How are 4C Mailboxes Installed? 

Preferred installation on 4C mailboxes is recessed into the wall, however there is a surface-mounted or a depot option available. Please keep in mind both installation options may require USPS approval. For more information regarding installation, please see the install manual for 4C options: 

 

Are 4C mailboxes USPS approved? 

Yes, 4C mailboxes are the newest USPS code-approved systems, made per USPS regulations outlined in the Federal Registry. 4C mailboxes meet or exceed STD-4C requirements for new construction and major renovations. 

 

Are 4C mailboxes ADA approved? 

4C Mailboxes are produced to meet USPS code; ADA is a separate entity with separate regulations. Please check your local ADA requirements; there are full USPS & ADA compliant units available. Call 301-620-7585 to connect with a 4C specialist. 

 

Are 4C mailboxes customizable?

There are limited custom options available on 4C Mailboxes; call 301-620-7585 to learn more!

 

What is a Parcel locker and is it required on 4C mailboxes?

A Parcel Locker, also known as a Package Locker, is a required portion of the mail delivery unit used for all USPS package deliveries. To be compliant with USPS Regulations, the parcel locker must be 15” tall and satisfy the parcel locker count per tenant slot. For every 10 tenant slots, 5 parcel lockers are required by USPS Code. 

 

How long does it take to receive 4C mailboxes?

Production times vary from 4-6 weeks depending on quantity, customized options, colors, etc. Transit time is dependent upon your location in reference to the manufacturer.

 

 

Are Horizontal or Vertical mailboxes USPS approved? 

 

No, 4B+ Horizontal and Vertical mailboxes are not USPS approved for new construction, renovations, or updates. As of July 2020 USPS Code Amendments, any renovation in a mail delivery location will require you to upgrade to the CBU or 4C mailbox systems. USPS can require you to upgrade older units to the new code CBU’s or 4C mailboxes at their discretion by denying delivery. However, Mailboxes that are 4B+ compliant will only be considered USPS Approved if they are replacing existing mailboxes; what stands for “renovation” vs “replacement” is generally up to the discretion of your local post office or Postmaster. We ALWAYS advise you to confirm with your local USPS Postmaster prior to purchasing a replacement; they have final say. 

 

Are Horizontal or Vertical Mailboxes customizable? 

There are limited options for customizing horizontal mailboxes. There are no custom options for Vertical Mailboxes. As far as installation options, Vertical Mailboxes can be surface-mounted or recessed-mounted. Horizontal Mailboxes must be recessed into the wall. 

 

How long does it take to receive 4B+ mailboxes?

For Horizontal units, production times vary from 6-8 weeks depending on quantity, customized options, colors, etc. Transit time is dependent upon your location in reference to the manufacturer.

 

For Vertical units, mailboxes are shipped in 7-14 business days depending on quantity. Transit time is dependent upon your location in reference to the manufacturer.

 

What is included with mailboxes?

Units include tenant locks with 2 keys each and number slot card door ID per each door.

 

 

 

Our Return Policy:

In order to provide you excellent customer service, you must contact our customer service offices at 240-575-5852 or 301-620-7585. Please also email customerservice@midatlanticmailboxes.com to obtain a return authorization number (RGA#).

Returns must be made within 30 days from receipt of your order, in new condition, and the original packaging. Many of our manufactures may or may not allow a return if the item is not defective. If approved for return, a restocking will apply and varies by manufacture, with a minimum restocking fee of 25% or $25. RGA is required for all returns.

Shipping charges for the return are the responsibility of the customer and the original shipping charges are non-refundable. In the event you choose to return your order please contact us at 800-806-7997 to determine your return requirements.

Products can be returned via UPS ground, FedEx Ground or USPS. Products that have been installed or are customized are not returnable. A credit will be issued upon return after inspection of the product minus the restocking fee and any original shipping fees.

 

Please check your order upon delivery.

**All items must be inspected for concealed damage or shortage within five (3) days of delivery to receive credit**

 

 

Damage: 

Please report any damages, manufacture defects or shipping errors within 3 business days from receipt of your order by calling 1-800-806-7997. Products that have been damaged in shipping must be left in the box as received with all the original packing materials. Images of damage may also be requested for carrier claims. Do not discard any item this is necessary because a representative from our shipping company may need to inspect the damaged units.

Orders returned or discarded without authorization will NOT be processed for a refund.  

 

Exceptions to our return policy include:

 

Custom Orders:

Custom made items, or special orders, such as address plaques, personalized mailboxes or any engraved or personalized items are non-refundable or returnable unless they are damaged during shipping or are defective from the manufacturer. If an error occurs in customization due to a manufacturer error or error made by MidAtlantic Mailbox, you have the option of either a refund or it may be remade. For custom orders it is extremely important to double check your entries.

America’s Finest mailboxes and lanterns as well as Bacova mailboxes are made to order, by hand, and are non-returnable.

Any product which has been assembled or modified are non-returnable. 

  

Order Cancellation Policy:

Many of our products ship within 24-48 hrs of our processing of your order. If you find it necessary to cancel an order please notify us immediately at customerservice@midatlanticmailboxes.com If an order has shipped it will be your responsibility to pay to ship the item back and restocking fees may apply.